Hi Billy, sounds like the machine will have to come back to us. It is quite an unusual fault. Are ALL the drives doing this? or is it just one or two of them? Let me know, and we'll find the best way forward from there. Kind Regards,[edited]

Hi [edited],
Yesterday it was burner 2 and the last 3, today it's drive 1,4,and the last 2. I have tryed different media as well as a different master, DVD's/CD's

Billy

Hi Billy,
Thanks for that. Sounds like the duplicator has developed a fault with the controller card. I'll invite you to fill out an RMA request form, and then authorise the return of the goods once completed. Kind Regards, [edited]

Hi billy, I've just checked the serial number, and I'm afraid your warranty expired on the 8th January 2008.
This means if you would like us to repair the unit, there is a £50 evaluation fee to examine the machine. This will be subtracted from the total cost of repairs should you wish to go ahead.
If this is ok, I'll authorise the unit for return. Kind regards, [edited]

Hi Billy
Just confirming I will now close this ticket since you collected the unit this morning!
I have raised an invoice for the labour charge and will get that sent out to you.
Kind regards,
[edited]

Hi Billy
Just confirming I will now close this ticket since you collected the unit this morning!
I have raised an invoice for the labour charge and will get that sent out to you.
Kind regards,
[edited]