For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.
Hi Stephen, Would it be possible if you could switch off the unit and remove the two drives and send them back to us. Please find enclosed an RMA Request following this message. [edited]
Customer - 2007-06-07 12:01:16
Hi,
In your last e-mail you said that the goods should be shipped back in the original packaging, as it is only the 2 malfunctioning drives I am returning, is it ok to use a smaller well packed box?
Kind regards
Stephen
Steve - 2007-06-07 12:08:14
Hi Stephen, Please can you pack the items in secure and protective packaging. [edited]
Customer - 2007-06-07 12:11:51
Hi [edited],
No problem, thanks for you swift responses.
Kind regards
Stephen
Jen Holden - 2007-06-12 18:12:08
Hi Stephen
We've sent you two replacement drives today so you should receive them tomorow.
Please let us know how you get on - so we can close this support ticket.
Kind regards,
[edited]
Customer - 2007-06-13 12:40:00
Hi [edited], the drives arrived this morning, I have fitted and tested them, they seem to be fine. Thank you very much for your support and rapid responses.
Jen Holden - 2007-06-13 18:53:25
Hi Stephen
Thanks for letting me know - and glad its all working fine!
I will now close this support ticket.
Kind regards,
[edited]
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