Hi Eamonn,
I will send you an RMA Request form (which will follow this message).
Please complete the form and I'll authorise the return of the printer.
Kind Regards,
David

RMA S3132-001

Hi Eamonn
Your printer has now been repaired - please let us know when you will send your courier to collec it? We will have it boxed up by the end of today - so anytime after tomorrow 10am should be fine.
But do please let us know which courier it will be, and get them to quote 'RMA S3231' when they arrive, thanks.
Kind regards,
Jen Holden

Hi Eamonn
Thanks for your email - however please don't reply to these emails, as all responses need to be submitted through this ticket (by clicking on the link at the top of the message).
The printer has a return-to-base warranty, which means that all shipping charges involved in returning the item for repair are the customers responsibility.
However as a gesture of goodwill in this instance I will ship the unit back to you at our cost.
However please note since the unit was returned in non-original packaging we cannot be held responsible if it was to get damaged in transit. We will obviously pack it as best we can in the packaging you sent it in.
If you would like us to ship it please confirm the return delivery address, thanks.
Kind regards,
Jen Holden

Hi Eamonn
As per my last message - you need to send your responses through this support ticket by clicking on the link. Since you have emailed me your return address confirmation, we will ship the unit back to you as per my last message.
Regards
Jen Holden

Hi
We have shipped the unit today for delivery to you tomorrow. We double boxed it.
Please note this ticket will now be closed.
Kind regards,
Jen Holden

Jen
I have received the printer today but I'm missing the four bars that screw into the top of the disc feeder. These were returned with the item. Can you please forward these to me.
Eamonn

hi Eamonn,
Please double check in the box as the poles have been unscrewd and placed in the box separately to prevent any damaging.
Regards
Tom

I have checked both boxes and all of the packaging and there are no poles in the box.
Eamonn

I am nealry 100% sure I put them in the box after replacing your singilator. Please double check all of the packaging (bubble wrap in particular) as the poles have been packed up in bubble wrap.

I have checked all the packaging 4 times and they are not here.
Eamonn

Hi Eamonn,
Thanks for checking once more, we will make sure we send you some new poles out as soon as possible. I apologise for any inconvenience this may have caused.
Kind Regards,
David

Hi Eamonn,
I just want to confirm that the poles have been sent to you via post. Please allow few days to receive them.
Regards
Tom

I received the new poles this morning and i am currently testing the printer.