DP50
Hi,
My DP has become increasingly grumpy when feeding disks through. The black feeder mechanism at the back just seems unable to feed disks through. First of all it did it occasionally but it seems to be getting worse today. It just makes grinding noises.
Sometimes it feeds the disk on a second attempt.
I need this unit working urgently! I can't sit here manually feeding it discs one by one!!!!!!!!!!!
My number is [edited].
Thanks.
Rating:46% (1251 Votes)
vote: + -
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| Customer - 2008-01-15 18:04:05 |
Hi. I've filled out the requested form but it offered no confirmation that I'd done so.
If you haven't got it, please shout. I need to get this printer back to you asap.
Cheers. |
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| David - 2008-01-15 18:18:29 |
Hi Marcus,
I'm afraid it didn't come through. I'll send it to you again. Hopefully you'll have more luck this time! Kind Regards, [edited] |
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| Nic - 2008-01-15 18:22:12 |
OK if the the RMA request form doesn twork pleae type order number and order date, with delivery postcode etc into this ticket. Kind regards. |
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| Customer - 2008-01-15 18:24:13 |
As requested here are the details:
Invoice MD97PH-6000-3945
Purchase Date - 15th Oct 2007
I took the back cover off and noted that the motor cog was not in contact with another cog I could see. Pressing down on cog that wasn't on the motor resulted in the machine working again.
Release the pressure and the machine stops working again.
I'll also put in a sample of the Prodisc CD's for you. As I do the duplication prior to printing the CD's or DVD's are always seperated prior to printing so that probably eliminates the "sticking" idea.
Cheers. |
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| David - 2008-01-16 10:37:01 |
The printer has been authorised for return. Given RMA 3945-001 (ref ticket 3021) over phone. |
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| Customer - 2008-01-21 14:41:19 |
Hi. Is the printer back with you now?
Cheers. |
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| Nic - 2008-01-22 14:57:36 |
Dear Marcus - the item has not been recived yet - to - COPYRIGHT CD-writer.com . All rights reserved. [edited]
please check with your courier
kind regards |
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| Customer - 2008-01-24 10:14:18 |
Hi. Any news on the repair of the printer? You received it on Friday but I spoke to David who said it had got lost in your warehouse there and you only found it on Tuesday.
Things are starting to get urgent at this end with a backlog of work building up and customers calling me asking for their discs. So any news and a quick return would be appreciated. If it's not back by Monday afternoon things are going to start to get difficult here.
Thanks. |
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| Nic - 2008-01-24 12:13:35 |
Dear Marcus
It is on the bench today so will be back with you monday.
Kind regards
[edited] |
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| Customer - 2008-01-24 12:18:22 |
Cheers.
Hopefully you've found the note I put in with it along with the CD's. If it is the media causing the problem please let me know and I'll change brands.
Thank you. |
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| Customer - 2008-01-28 10:55:07 |
Hi guys.
Presumably the unit is due back today as mentioned in your email on Thursday.
Is there any news on what caused the problem? Was it caused by the media or was it just a fault?
Cheers. |
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| David - 2008-01-28 11:29:55 |
Hi Marcus,
Unfortunately the unit will only be back with you tomorrow. As for what caused the problem, it does not seem related to your media. One of the supports holding the motor/cogs in place was slightly loose, causing the gears to move out of alignment. This has now been replaced and the printer is working fine. Kind Regards, [edited]
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| Customer - 2008-01-28 11:34:16 |
Excellent. Thank you. Got abit of an order backlog here now. :-)
Cheers. |
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| Jen Holden - 2008-01-28 19:11:19 |
Hi Marcus
Just confirming we shipped the printer out tonight.
Please note this ticket will now be closed, if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited] |
