DP50 printer
Want to check ink levels but get message "can't find w32x86\3\yxztbx14.exe"
Rating:49% (1482 Votes)
vote: + -
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| Nic - 2007-12-17 17:37:56 |
John, please advise re operating system on host machine. Kind regards. |
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| Customer - 2007-12-17 18:59:18 |
Windows XP Home |
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| Nic - 2007-12-17 19:30:08 |
Dear John
Please download the latest version of the software here. Unintall and install from fresh.
http://stordigital.com/yurex/StorDigital103.ZIP
kind regards. |
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| Nic - 2007-12-18 10:13:33 |
Dear John, We have just tested this new software version and found a bug with the alignment feature. New update pending. Hold in there John. :) |
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| Customer - 2007-12-18 11:30:27 |
OK [edited] - will wait for new update. |
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| David - 2007-12-19 16:33:58 |
Hi John, Can you please provide a postal address so we can send you the updated software? Unfortunately it is too big to send via E-mail. Kind Regards, [edited] |
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| Customer - 2007-12-19 17:20:07 |
David
Please mail to Studio Eight, Andros, Rosaire Avenue, St Peter Port, Guernsey GY1 1XU.
Thanks.
John |
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| Customer - 2008-01-17 14:35:55 |
Hi - have not received updated software. Is it ready yet?
John |
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| David - 2008-01-17 17:14:19 |
Hi John,
Sorry for the delay - the disc we were waiting for had an error on, so had to be re-programmed.
We do now have the latest drivers. The file is 400MB, so I will have to send you a CD. I'll pop one in the post for you tonight, to the above address. Sorry for the delay! Kind Regards, [edited] |
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| Customer - 2008-01-21 16:41:17 |
[edited]
New driver is installed and seems to be working well. The Ink Level utility is now functioning.
Thanks for sorting this out.
John |
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| David - 2008-01-21 17:05:20 |
Hi John,
Glad that sorted the problem for you. I'll now close this ticket.
Kind Regards, [edited] |
