For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.
Hi John,
I will send you a returns form now, please complete it and I can authorise your printer for return.
Please note it needs to have all original packaging and will be subject to inspection when it returns to our greenwich facility. Kind Regards,
David
David - 2008-09-04 15:27:11
RMA REQ SENT
Tom - 2008-09-16 13:52:55
RMA form resend
Nic - 2008-09-17 13:43:09
AUTHORISATION SENT (RMAREQ=411)
Tom - 2008-09-30 14:47:44
Hi John,
I'm just about to start the work on your unit, can you please give me a brief description of the problem you were experiencing
Kind Regards,
Tom
Customer - 2008-09-30 18:27:23
Hi Tom,
There seems to have been a breakdown in communication; i have returned the printer because it does not print very well and the feed mechanism is unreliable. I don`t want it repairing, I want my money back, as already discussed with David.
John.
Jen Holden - 2008-10-21 17:38:45
Hi John
Apologies for the delay in processing your refund.
I have now refunded your card £893.25.
As the printer was bought as part of the bundle deal we have refunded you the value of the printer only, minus the inks that were used. We have waived the restocking fee though.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden
Customer - 2008-10-21 18:13:24
Thank you very much.
John Searby.
All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.
