For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.
Hi Trevor,
Please complete the following RMA request form and I'll authorise your unit for return.
Kind Regards,
[edited]
Customer - 2008-07-01 12:10:01
Sorry I didn't get back to you earlier but i gave an incorrect email address.
Please can you re-send to [edited]
thank you
DerickH - 2008-07-02 13:30:55
Hi Trevor, I'm not sure how long you have had the duplicator or how long the it has had the problem, but there is a possibility that the faulty writer's connecting(IDE) cable could be loose. Is there someone there who might be able to open the back and make sure every thing is connected securely? Kind regards, [edited]
Customer - 2008-07-03 10:25:51
I have already opened & checked for 'loose' cables, all cables are securely seated. the drive still fails to detect any disks that are put into it.
DerickH - 2008-07-03 10:40:00
Hi Trevor, Thanks. Please complete the following RMA request form, your duplicator will thereafter be authorised for return. Regards, [edited]
Customer - 2008-07-03 12:05:55
I don't need to return the whole DVD duplicator, can you just swap out the faulty drive?
can you also forward the RMA form to [edited] please. thanks.
Customer - 2008-07-11 08:30:52
Its been over a week now & I've had no reply. Is anything happening please?
DerickH - 2008-07-11 11:11:55
Hi Trevor,Sorry you've been waiting so long - there seems to have been a bit of difficulty getting the RMA to the alternative email address that you gave. The best thing to do is open another ticket using [edited] so we can close this one.Kind regards,[edited]
All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.
