Duplicator display not functioning
The disply on our Stordigital7 unit keeps playing up, switching itself off from time to time unexpectedly (or when touched - sometimes), rebooting the whole system. This also happens during the burning process - unexpectedly - so whole batches of duplicated CDs are damaged/unusable. The problem has been discussed (and sent a video of it) with [edited].
Rating:49% (1268 Votes)
vote: + -
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| David - 2008-04-10 14:23:28 |
Hi Pavel, thank you for opening the ticket.
I have spoken with [edited]and we are sending you a replacement power supply for your duplicator. Could you please confirm you full postal address so we can send it out to you as soon as possible.
Kind Regards,
[edited] |
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| David - 2008-04-10 14:53:31 |
Hi Pavel,
Thank you for the address. As part of our returns policy I'm afraid we're required to have the faulty power supply returned to us. Could you please send the faulty component to the following address:
CD-Writer.com,
[edited]
Kind Regards, [edited] |
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| Customer - 2008-04-10 16:06:51 |
OK, we will waint for the new one, get it replaced here and once the duplicator begins working with the new one, we will send you the faulty one back. |
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| Jen Holden - 2008-04-11 17:59:43 |
Hi Pavel
Just confirming we've sent the new power supply today. Please let us know when you receive it, and if it fixes the problem.
Thanks,
[edited] |
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| Customer - 2008-04-15 08:50:35 |
We got the new power supply today. I will now organise the replacement and will let you know the result. Pavel |
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| Customer - 2008-04-16 09:59:23 |
Problem solved. As the technician who worked on it said: "There was a bad connection between the motherboard and the power supply. The connection was too loose. It would help if the hollows in the connection were slightly deformed so they would hold the on to the pins tighter." As such, we didnīt use the new supply. Do you want it back? (Postage is probabaly as much as the value of it.) |
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| Nic - 2008-04-16 19:28:47 |
Hi Pavel, I am pleased you have managed to fix the duplicator. Its a shame it was not resolved in this way prior to sending the new power supply. Going forward there are 2 options re the power supply.
01: Send it back
02: We raise an invoice and you keep it as a back up.
Please advise which is preferable.
Kindest regards
[edited] |
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| Customer - 2008-04-17 08:29:30 |
The supply is on the way back to you. |
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| David - 2008-04-24 12:12:29 |
Hi Pavel,
We received the power supply back last night. Thank you for sending it back to us.
I will now close this ticket. Should you require any further assistance please open a new ticket via the following link: http://www.stordigital.com/support/index.php?go=SubmitATicket
Kind Regards, [edited] |
