I am sorry I did not understand the protocols that you had in place for returns. I was simply expecting a return number from you. As you may recall, youadvised me to return the drive in a jiffy bag. This I have done. You will know it is from me because I have included two misprinted Taiyo Yuden watershield discs so that you can see the problemwith the printer. It went first Class post last night. Many thanks, [edited]

Hi [edited], Please complete a RMA Form, which will follow this email. [edited]

Steve, I have received your final RMA slip.It will not be in the Jiffy bag because it was posted before I had this slip. As you suggested because the Drive was obviously faulty, I have returned it in a Jiffy Bag. There was no original packaging because it was in the Duplicator. I trust that this will not cause any problems.

Many thanks,[edited]

Hi David
Just letting you know we received back your drive, so have sent a replacement drive out today for delivery to you tomorrow.
Please confirm it resolves the problem so we can close this ticket, thanks very much.
Kind regards,
Jen Holden

Hi David
Just confirming as per your call today - we have tested another drive and will get it sent out today for you.
Please send the one you have back once you have resolved the issue, thanks.
Kind regards,
[edited]

The new drive has been installed and seems to be working correctly. At least I have copied 70 discs without any failures. Thank you for your help and patience in sorting this.
Best wishes, [edited]

Hi David, Glad to hear your machine is now working!
All the best for New Year, Kind Regards, [edited]

Hi David
Just confirming this ticket will now be closed - I'm glad the problem was resolved in the end!
Kind regards,
[edited]