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Duplicator Tower Problem

Hi We have a StorDigital copy tower which locks up periodically during the burn process, the screen displays garbage when this happens and there is no response from any of the buttons can you please advise Thanks Bill [edited]

Rating:50% (1366 Votes) vote: + -

Tom - 2009-10-21 16:23:04

Hi Bill,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited]

Tom - 2009-10-21 16:23:25

RMA REQ FORM SENT

Tom - 2009-10-21 17:09:22

Authorisation sent

Customer - 2009-10-22 08:41:24

Hi
You have requested that we return the tower to you for repair/replacment. Can you give me an idea of when we can expect the tower to be returned too us.
Thanks Bill

Tom - 2009-10-22 09:19:57

Hi Bill,
Current turnaround for repairs is 5-7 working days.
Kind Regards,
[edited]

Customer - 2009-11-04 12:46:32

Hi
Just wondered what the current status of my ticket was as you have had our tower for almost 2 weeks now?

DerickH - 2009-11-04 17:12:54

Hi Bill, your duplicator is on our bench still being observed. Hopefully it will be finished with tomorrow. Kind regards, [edited]

Customer - 2009-11-05 08:21:02

Thanks [edited]
We are under a bit of pressure now from
one of our main customers, so just looking forward to getting our tower back.
Cheers Bill

Customer - 2009-11-10 09:32:45

Hi [edited]
Could you possibly give me an update as to the status or our copy tower.

Cheers Bill

DerickH - 2009-11-10 19:03:32

Hi Bill, Your duplicator has had a new controller fitted and has finished testing. It should be shipped tomorrow if possible. Thanks for your patience, Bill. Kind regards, [edited]

Jen Holden - 2009-11-11 17:36:31

Hi Bill
Just confirming we have shipped the unit today for delivery back to you tomorrow.
Please accept our apologies that your turnaround time was longer than expected.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]

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Duplicator Tower Problem

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