Hi Sebastian,
I'll send you the RMA form now. Please make sure you provide the serial number of the unit so I can authorise the return. Kind Regards, [edited]

RMA REQ SENT

Hi Sebastian,
There should be a StorDigital serial number located on the device. This is 6 digits long, and begins with '00'. Please provide this number and I'll authorise the return for you.
Kind Regards,
[edited]

Hi [edited],
thanks in advance, the number is: 003031!
Hope thats all you need!
Have a nice evening! Kind Regards, Sebastian

Hi [edited], do you have any news for me concerning the RMA number?
Kind Regards, Sebastian

Hi Sebastian,
I have checked our system and it seems your duplicator (serial number 003031) is no longer inside its warranty period. If you'd still like the unit to get repaired, our engineers can look at it for you. There is a £50+VAT evaluation fee for all non-warranty repairs. If you want to go ahead with the repair, that fee will be removed and you pay only for parts, labour & shipping.
let me know if you want to proceed, and I'll issue you an RMA number. Kind Regards, [edited]

Hi [edited],
yes, we want to proceed! Is it possible that you send me an original box for shipping the device? That would be perfect for a safe shipment!
Kind Regards, Sebastian

Hello, do you have any news concerning the rma procedure? Kind Regards, Sebastian

AUTHORISATION SENT

Hi [edited], thanks for the authorization. Is it possible that you send me the original packaging? Kind Regards, Sebastian

Hi Sebastian,
I'm afraid we don't have any spare boxes we could send you.
My recommendation is to pack the SD100 lite as best as you possibly can, ensuring there is at least 5cm of protective padding between all sides of the duplicator and any box you decide to put it in. This should help ensure a relatively safe journey for the duplicator.
Kind Regards, [edited]

Hi Sebastian, I have tested the machine and found that the robot arm will need to be replaced. one of the motors inside has stopped working and this part cannot be replaced individually. The repair will cost £185 for 1 hr labour & the new arm, plus VAT & shipping. Should I go ahead with the repair?
Regards, [edited]

Hi [edited], I have spoken to our customer, he wants to get the device repaired, so you can go ahead with the repair!
Regards Sebastian

Hi Sebastian,
The repairs are currently underway. Can you please confirm the full delivery address that you'd like the unit returned too please?
Kind Regards,
[edited]

Hi [edited], the full delivery adress is:

DATA SERVICE LUXEMBOURG
[edited]

kind regards, Sebastian

Hi Sebastian,
Thanks for confirming the address. Your unit has now been repaired, fully tested and everything is working fine.
I will E-mail you the quote shortly (for your reference). Payment will need to be made via money transfer. You can find our account details here: http://shop.cd-writer.com/catalog/popup/how_to_buy.html Your order reference is 16303.
Please contact sales@cd-writer.com when the transaction has been made, quoting the same reference number. once funds are clear, we will release the unit.
Kind Regards,
[edited]

Hi Sebastian
Just letting you know we have shipped your unit out tonight.
Please note this ticket will now be closed - if you need anything else please email [edited], thanks.
Kind regards,
[edited]