Fault on sdprem7dvdhd
When switched on (15-10-09) message reads "system boot up fail! pleae restart unit", on restart the same message is displayed. We do have a 2 year RTB Hardware warranty
Rating:48% (1207 Votes)
vote: + -
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| Tom - 2009-10-16 14:40:47 |
Hi Neil,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited] |
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| Tom - 2009-10-16 14:40:58 |
RMA REQ sent |
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| Tom - 2009-10-19 11:32:54 |
Hi Neil,
Your Authorisation number is S2819-001-3462 (separate post with paperwork has been sent to you few second ago). I can confirm that your unit is covered with 2 years hardware warranty so only labour charge will apply (£60.00 before vat per hour).
Kind Regards,
[edited]
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| DerickH - 2009-11-20 18:06:17 |
Hi Neil, Please be aware that prior to commencing work on your duplicator, it was discovered that(probably due to free space in your box)the chassis has sustained some minor distortion and consequently, the case no longer fits 100% - we have some photos should you wish to see them. Note: this should NOT stop the copier from working when repaired. Kind regards, [edited] |
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| Customer - 2009-11-23 10:24:22 |
Hi [edited], Thanks for the information. If you could email me the photos, that would be great.
Neil
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| Customer - 2009-12-02 13:51:59 |
I would just like to enquire to the pr0gress of repairs to our duplicator
Cheers Neil |
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| Tom - 2009-12-04 11:18:16 |
Hi Neil,
I am pleased to inform you that your duplicator has been repaired and tested. Please confirm below invoice address and I will get back to you with relevant paperwork to cover the labour (1.5 hrs at £60.00 per hour charge)
[edited]. I noticed you have £3000 credit limit with us - please let me know your Purchase Order number for this job and we will put it on your account. Unfortunately we will not be able to offer you delivery services as the unit has been sent back in non-original packaging.
Kind Regards,
[edited]
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| Tom - 2009-12-08 12:57:46 |
Hi Neil,
It looks like we do not have a record of receiving your reply for the post from 04/12/09. Can you please let me know how you would like to proceed? Here is the post from 4th: Hi Neil, I am pleased to inform you that your duplicator has been repaired and tested. Please confirm below invoice address and I will get back to you with relevant paperwork to cover the labour (1.5 hrs at £60.00 per hour charge) [edited]. I noticed you have £3000 credit limit with us - please let me know your Purchase Order number for this job and we will put it on your account. Unfortunately we will not be able to offer you delivery services as the unit has been sent back in non-original packaging. Kind Regards, [edited]
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| Jen Holden - 2009-12-15 19:15:53 |
Hi Neil
Please can you respond to the message sent to you on 8.12.09, as we are keen to get the unit back to you before we close for Xmas.
Kind regards,
[edited] |
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| Jen Holden - 2010-01-13 10:14:31 |
Hi Neil
We have recieved the Purchase order to cover the labour charge, thanks.
Please confirm when you wish to get the unit collected, so we can have it ready in our despatch area.
Please note we will pack it as best we can, but since the unit got slightly damaged during transit on it's way here, I would suggest you either collect it in person, or take out insurance if you send a courier.
Please give us one day's notice of when we can expect the collection, thanks.
Kind regards,
[edited] |
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| Jen Holden - 2010-01-15 17:04:30 |
Hi
Just confirming this ticket will now be closed, since we have shipped the unit today for delivery tomorrow (double boxed for transit).
Kind regards,
[edited] |
