Faulty DP50 Printer
My company purchased a DP50 printer the previous week and when I tried to turn it on nothing happens. the power light is on but there is no movement within the printer.
Rating:50% (1213 Votes)
vote: + -
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| David - 2008-03-05 14:17:06 |
WILL NEED A SWAP-OUT.
Jason: Please fill out the following RMA Request, providing all the necessary details. |
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| David - 2008-03-05 14:17:18 |
RMA REQ SENT |
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| Customer - 2008-03-05 14:28:56 |
Where is the RMA form? |
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| David - 2008-03-05 14:30:55 |
it will be sent to you E-mail with a link. I'll re-send it now. Please check your Spam filter incase the E-mail has been blocked. |
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| David - 2008-03-05 14:31:12 |
RMA REQ SENT
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| David - 2008-03-05 14:47:09 |
AUTHORISATION SENT |
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| Customer - 2008-03-05 14:50:48 |
does this mean I will need to organise a courier to deliver the goods back to CD-Writer.com?
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| David - 2008-03-05 15:03:03 |
No jason, I'll organise a swap-out for you. However please ensure the goods are securely packed in ALL original packaging. you may keep the inks, but ensure everything else is packed away.
As the unit was purchased through a company name, a charge of £30 + VAT will be applied to your account should no fault be found with the unit you're returning to cover the cost of shipping. Please let me know if you agree to these terms and I'll organise pick-up and replacement for you tomorrow. Kind Regards, [edited] |
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| Customer - 2008-03-05 15:05:29 |
I agree to the terms |
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| David - 2008-03-06 12:04:51 |
Collection arranged for 06/03/2008 |
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| Customer - 2008-03-06 12:42:42 |
OK |
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| Customer - 2008-03-11 14:10:47 |
Hi, The replacement printer ordered for Monday 10 March 2008 has not arrived. |
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| David - 2008-03-11 14:35:29 |
Hi Jason, You have my apologies! It seems the printer has not yet left the warehouse!! I'll ensure it leaves today for delivery tomorrow. Kind Regards, [edited] |
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| Customer - 2008-03-12 14:51:27 |
Hi [edited], Just received the printer and it is working fine. At the moment happily printing DVD discs.
thanks and the ticket can now be closed. |
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| David - 2008-03-12 15:29:11 |
Thanks Jason, glad its all working for you. Kind Regards, [edited] |
