For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.
HI Gray,
Please fill in an RMA request form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited]
Tom - 2009-12-15 09:17:04
Hi Gary,
Can you please let me know the serial number of your duplicator (white sticker with the serial number [which will look like 001234] can be found on the back of the unit)?
Thank you in advance,
[edited]
Customer - 2009-12-15 10:16:33
The serial number is 006446
DerickH - 2010-01-22 12:14:29
Hi Gary, It would appear the problem with you duplicator is related to the controller. Please bear with us as we are currently awaiting a replacement part. Kind regards, [edited]
Customer - 2010-01-22 16:08:05
Thanks for the email but please return ASAP as been without the machine for a month now and loads of work awaits
Gary
Jen Holden - 2010-01-28 17:41:52
Hi Gary
Just confirming we have shipped the duplicator today (double boxed) for delivery back to you tomorrow.
The controller was replaced and the unit tested fine.
Thanks for your patience, please note this ticket will now be closed.
Kind regards,
[edited]
DerickH - 2010-03-29 16:41:02
Hi Gary, With reference to our earlier conversation, please detail the persistent fault your duplicator is suffering from so we can get get the issue sorted ASAP. Kind regards, [edited]
All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.
