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Faulty duplicator

I have been in contact with [edited] and he is aware of the situation with my machine. 5 of the drives are not working and need to be replace, He told me they would sent them to me and I would replace them myself.

Rating:49% (1186 Votes) vote: + -

Jen Holden - 2007-09-24 13:49:32

Hi Mark
Just letting you know we have replaced all the drives in your unit and it has tested perfectly.
We will therefore send the unit back to you.
Kind regards,
[edited]

Jen Holden - 2007-09-24 17:26:45

Hi Mark
Just confirming we've sent the unit out today so it should be with you by wednesday.
Please note this ticket will now be Closed - if you need anything else please open a new ticket [edited]
Kind regards,
[edited]

Jen Holden - 2007-09-10 18:36:49

Hi Mark
We need you to send the faulty drives back before we can send you the replacement ones please.
Please send them back to:
[edited]

Once they are back here we can send you replacement drives - thanks.
Kind regards,
[edited]

Customer - 2007-09-10 21:39:27

Hi [edited], thanks for the comment. I will send the complete unit back. I have been speaking to a person called [edited] and that is what he suggests, I hope to have the unit in the post on Wednesday, if you want me to change this plan just let me know. I would prefer if the complete unit was replaced and not just fit 5 drives of a different sort into the unit. If there is a problem with these 5 drives I would not be convinced of the performance of the other 5 drives. Thanks [edited]

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