hi Oliver,
I am afraid you duplicator is out of warranty. We can provide you with replacement drawer or have the unit repaired for you at our Repair Centre, please note that both services are chargeable. The cost of repair at our end would be £50.00 per hour of labour plus cost of the components. Please note that there is an evaluation fee of £50 + VAT to diagnose the fault. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components) Please make sure you pack the duplicator as safe as possible when sending it for repair.. If you feel confident with IDE and Molex connections or have an IT person at your company you can replace the drawer by yourself. In order to get the price of the component I will need to know exact model of the drawer. Please remove the cover and the defective drawer to check the make and model and let me know which option you prefer and I will get back to you with relevant paperwork. Kind Regards Tom