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Hi Peter,
Sorry to hear your Proburner 7 has developed a fault. As your unit is outside the warranty period, an engineers fee of £50 + VAT is applicable to diagnose the fault. You will then be given a quote for the cost of repair. Should you wish to go ahead and repair the machine, the £50 diagnostics fee will be discounted from the total cost. I will now send you an RMA request form. If you accept the terms of return, please fill out the form and I'll authorise the return of the duplicator for you. Kind Regards, [edited]
David - 2008-03-06 12:55:54
Hi Peter,
I will shortly E-mail you a quote for the cost of a replacement LCD screen. Kind Regards, [edited]
David - 2008-03-06 13:07:47
REF QUOTE 15881
Customer - 2008-03-08 07:49:15
Hi [edited], please continue with the repair.
Pegards
Peter
David - 2008-03-11 10:39:32
Hi peter, the repair has now been carried out and you're unit is up and running.
You may call us on [edited] to make a credit card payment over the phone, or visit http://shop.cd-writer.com/catalog/popup/how_to_buy.html for other payment options.
Quote reference 15881.
Kind Regards, [edited]
Jen Holden - 2008-03-13 17:41:23
Hi Peter
Just confirming we've sent your unit back today for delivery to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.
