16 March 2006

ORDER NUMBER MBO3PX6000615
HP DVD 840E LIGHTSCRIBE WRITER
ORDER DATE 18-11-05

Dear Sir/Madam,

I ordered the above DVD Writer on-line on the 18 November last year: last week I installed the writer onto my computer.

After installation I found that the drive was not recognised on my computer, or listed in Device Manager: despite trying everything that I could think of, I could not get my computer to recognise the drive.

The details of my computer are as listed on the attached sheet. I then contacted HP UK: when I informed them of the difficulties that I had trying to install and get the drive recognised, they:

 Offered to e-mail me the latest update / driver for the drive
 Told me to contact the retailer who sold me the drive and request a drive change out
 Recommended that I visit the HP site and download the update / driver and try their FAQ’s
 Ensure that I had the latest Windows XP Updates and Nero Firmware and updates

This I did with still no success. On Thursday 16 March, I telephoned the number on my e-mail confirmation. I spoke to David Caunce (he was very helpful) who suggested that I try uninstalling and then a re-install; if this failed he suggested that I again contact yourselves a request a drive exchange.

When plugging in the power to the drive on re-installing, Windows:

 Picked up the drive, and recognised it as the HP dvd840e Writer (mass storage device),

I then installed the (Nero) software package: however after installing the application and restarted to complete installation as requested at the end of the Nero installation, I found that the drive was again not being picked up and recognised by device manager.

I then unplugged the drive from the USB port, and plugged back in: at this time I had a dialogue box that popped up telling me that a USB device was not recognized and that the device attached to the computer had malfunctioned and windows did not recognize it, try reconnecting the device: if windows still does not recognize it replace the device.

I have again gone though all the trouble-shooters etc, and have still not got the drive recognized and listed by device manager, I have also repeated the re-install with the same result.

I would be grateful if you would take the necessary steps to replace the writer as soon as possible: delivery [and collection of the faulty writer] should be directed to the same address as my original order:





Many thanks for your help,

Regards,












CD-Writer.Com Ltd
The Business Exchange
Exchange House
16 March 2006

ORDER NUMBER MBO3PX6000615
HP DVD 840E LIGHTSCRIBE WRITER
ORDER DATE 18-11-05

Dear Sir/Madam,

I ordered the above DVD Writer on-line on the 18 November last year: last week I installed the writer onto my computer.

After installation I found that the drive was not recognised on my computer, or listed in Device Manager: despite trying everything that I could think of, I could not get my computer to recognise the drive.

The details of my computer are as listed on the attached sheet. I then contacted HP UK: when I informed them of the difficulties that I had trying to install and get the drive recognised, they:

 Offered to e-mail me the latest update / driver for the drive
 Told me to contact the retailer who sold me the drive and request a drive change out
 Recommended that I visit the HP site and download the update / driver and try their FAQ’s
 Ensure that I had the latest Windows XP Updates and Nero Firmware and updates

This I did with still no success. On Thursday 16 March, I telephoned the number on my e-mail confirmation. I spoke to David Caunce (he was very helpful) who suggested that I try uninstalling and then a re-install; if this failed he suggested that I again contact yourselves a request a drive exchange.

When plugging in the power to the drive on re-installing, Windows:

 Picked up the drive, and recognised it as the HP dvd840e Writer (mass storage device),

I then installed the (Nero) software package: however after installing the application and restarted to complete installation as requested at the end of the Nero installation, I found that the drive was again not being picked up and recognised by device manager.

I then unplugged the drive from the USB port, and plugged back in: at this time I had a dialogue box that popped up telling me that a USB device was not recognized and that the device attached to the computer had malfunctioned and windows did not recognize it, try reconnecting the device: if windows still does not recognize it replace the device.

I have again gone though all the trouble-shooters etc, and have still not got the drive recognized and listed by device manager, I have also repeated the re-install with the same result.

I would be grateful if you would take the necessary steps to replace the writer as soon as possible: delivery [and collection of the faulty writer] should be directed to the same address as my original order:


0

Many thanks for your help,

Regards,






S H Bolton


Mr S Bolton


CD-Writer.Com Ltd
Exchange House
16 March 2006

ORDER NUMBER MBO3PX6000615
HP DVD 840E LIGHTSCRIBE WRITER
ORDER DATE 18-11-05

Dear Sir/Madam,

I ordered the above DVD Writer on-line on the 18 November last year: last week I installed the writer onto my computer.

After installation I found that the drive was not recognised on my computer, or listed in Device Manager: despite trying everything that I could think of, I could not get my computer to recognise the drive.

The details of my computer are as listed on the attached sheet. I then contacted HP UK: when I informed them of the difficulties that I had trying to install and get the drive recognised, they:

 Offered to e-mail me the latest update / driver for the drive
 Told me to contact the retailer who sold me the drive and request a drive change out
 Recommended that I visit the HP site and download the update / driver and try their FAQ’s
 Ensure that I had the latest Windows XP Updates and Nero Firmware and updates

This I did with still no success. On Thursday 16 March, I telephoned the number on my e-mail confirmation. I spoke to David Caunce (he was very helpful) who suggested that I try uninstalling and then a re-install; if this failed he suggested that I again contact yourselves a request a drive exchange.

When plugging in the power to the drive on re-installing, Windows:

 Picked up the drive, and recognised it as the HP dvd840e Writer (mass storage device),

I then installed the (Nero) software package: however after installing the application and restarted to complete installation as requested at the end of the Nero installation, I found that the drive was again not being picked up and recognised by device manager.

I then unplugged the drive from the USB port, and plugged back in: at this time I had a dialogue box that popped up telling me that a USB device was not recognized and that the device attached to the computer had malfunctioned and windows did not recognize it, try reconnecting the device: if windows still does not recognize it replace the device.

I have again gone though all the trouble-shooters etc, and have still not got the drive recognized and listed by device manager, I have also repeated the re-install with the same result.

I would be grateful if you would take the necessary steps to replace the writer as soon as possible: delivery [and collection of the faulty writer] should be directed to the same address as my original order:
Many thanks for your help,

Regards,







S H Bolton

Steve -

Unfortunatle we cannot offer you an advnace swapout on thsi unit - since it is on 1 years return to base warranty. The is 1 year from the time of purchase. You have top options, #1 Return for a full refund #2 Return for repair or replacement.

Consider this: If you drove 30 miles to your local computer store and purchased the item and did not try and install for several months would you as the computer store to come and swap out your unit? You can return the unit in person if necessary at our greenwich or milton keynes addresses. Kind regards.