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Firmware updates

Hi, My duplicator states at startup \\\'Copier F/W fail Please update firmware\\\' 1. How do I find the correct firmware. 2. What is the method for updating? - Not networked.

Rating:51% (1023 Votes) vote: + -
Nic - 2007-03-14 18:45:20

What sort of suplicator is it - what does your invoice say?

Customer - 2007-03-15 09:30:15


Nic - 2007-03-15 13:54:15

To see what firmware you have - look when it first boots - or hold ESC and go into advanced setup.

Customer - 2007-03-15 14:11:03

FW version not displayed at startup.
In advanced setup the FW options are:
Update - No indication of current version
Compare - No indication of current version
Update drive FW - No indication of current firmware

Nic - 2007-03-15 15:00:49

Option 11, Setup, System info - sorry my mistake.

Customer - 2007-03-15 15:04:39

Went into setup, system info, when i press enter the lcd goes blank.

Nic - 2007-03-15 16:58:52

Please supply the Stordigital serial number of the duplicator. It is located on the back of the machine and starts with 00****. This will enable us to supply you with the correct replacement firmware.

Customer - 2007-03-16 09:24:35

S/N 002534

Nic - 2007-03-16 10:40:54

Thanks very much,Steven.You should receive an email later today with your new firmware attached. I will also include instructions for carrying out the process.

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