Hi Donald,
Can you please let me know the serial number of your machine (white sticker with the serial number [which will look like 001234] can be found on the back of the unit). Does the problem occur only on one label? What happens if you try and print label with different design?
Kind Regards,
[edited]

Hi [edited], the SN is 006862. Only one writer prints well, the others do not: some stripes appear. Here is the label file: http://www.cantores.it/public/label_CUANDO.zip

Hi DOnald,
Did you try to print different label?
Kind Regards,
[edited]

No, this is the first one.

Please try to print different label to exclude problems with the corrupted file

The file is not corrupted: while printing together 4 labels at a time (2 passages), one writer prints well this file and the other writers print a less definite image with circular stripes.

HiDonald,
Please fill in an RMA number that will follow shortly and I will authorise return for you.
Kind Regards,
[edited]

RMA REQ FORM SENT

Hi [edited], I filled in RMA. Have you any new about?

Authorisation sent

Hi [edited], I received RMA request form. This is my question: while returning the Print Tower, is it possible to add a USB port, at our own cost?

hi Donald,
Most likely yes, but we will need to inspect the machine 1st to check compatibility (if it is possible then we will let you know the cost for it)
Kind Regards,
[edited]

Hi [edited], we sent back the machine. Could you please confirm reception of it? Regards, Donald

I did not receive any answer from you. Did you receive back the machine? Regards, Donald

Hi Donald, Sorry for the delay. We have your duplicator on our bench. As yet, I have seen no sign of the loss of printing quality you speak of. I have tried the machine with our standard test masters and also some of your own designs including "CUANDO2". Please give me some more detail regarding the problem. Kind regards, [edited]

Hi [edited]. I printed 25 copies of CUANDO2, 2 times for each CD to get a better quality. But the result was quite different from the 4 Cd writers: from one I got a good black printing, from the others a less black image with some stripes. Another important question: I would like to add an USB port to this machine. Is it possible?

Thanks, Donald. I will run about 20-30 CUANDO discs to see what happens. Regarding the USB connection, it should be possible but I will have to confirm that after I'm sure the printing is ok. Be aware though, that the USB connection is between the PC and ONE of the duplicator's writers only - NOT the hard drive. Kind regards, [edited]

Hi [edited], have you any news about my machine? Kind regards, Donald

Hi Donald,
[edited]run approx 20-30 Cuano discs and he didn't notice any quality degradation. We will continue the tests and get back to you with an update.
Kind Regards,
[edited]

Hi Donald, As [edited]has said, we have run prolonged tests ( 2 batches of 20 discs using the Cuendo2 label) and not noticed degradation. Also, the image came up very dark after a second print. With this in mind, I'm going to update the controller and leave it at that. You didn't get back to me regarding the USB point I made in the ticket - Do you still wish to proceed with the USB fitting despite it only addressing ONE writer and NOT the hard drive? Kind regards, [edited]

Hi [edited], we are not interested in such USB fitting, as it is not connected directly to the hard drive. So, if you did not notice any printing degradation, please send back the machine. Anyhow, thank you for your help. Kind regards, Donald

Hi Donald,
We might have found a problem. I'm checking whether it requires a controller or reader change. Sorry for the delay. Kind regards, [edited]

Hi [edited], thank you. As soon as you solve the problem please be so kind to send back the machine, so that we can going on printing. Many thanks, Donald

Hi Donald,
[edited]just informed me that your machine is now ready to go back to you. Please organise collection from our London warehouse.
Kind Regards,
[edited]

Hi [edited], thank you for the information. We are arranging for picking up the machine. Kind regards, Donald

Hi Donald,
Please reply to this ticket with the tracking number, carrier name and collection date so we can make sure your unit is ready for collection.
Kind Regards,
[edited]

Hi [edited], my carrier, besides the RMA request number, needs the name of a reference person: maybe [edited]? which is his surname?

Hi Donald
Please give them my name [edited] as I am in the warehouse.
Your unit is boxed up and ready to collect anytime 9-6pm, mon-friday, thanks.
Kind regards,
[edited]

Hi [edited], tomorrow (Dec. 15) the carrier should arrive and pick-up our duplicator. Kind regards, Donald

Hi Donald
Just letting you know that the courier didn't come today.
Hopefully they will come tomorrow!
Kind regards,
[edited]

Hi Donald
No collection today (wednesday)...
Kind regards,
[edited]

Hi [edited], as Christmas Holidays are coming soon, could you please tell me in which days your warehouse will be closed? Kind regards, Donald

Hi Donald
We are open today, tomorrow, monday and tuesday. We will be open for a half day on wednesday, and reopen on monday 4th January.
Please let me know which courier it will be and when they will collect, thanks.
Kind regards,
[edited]

Hi [edited], I don't know the name of the carrier but this is his phone number: [edited]. Please contact him and let me know. Kind regards, Donald

Hi Donald
That number is for Parcelforce switchboard. You will have to arrange for them to collect, using your account number and details.
I can't do it from here, sorry.
Kind regards
[edited]

Hi [edited], please give me your direct phone number, so that the carrier can call you. Thanks, Donald

Hi
UK phone number - [edited], thanks.
Kind regards,
[edited]

Hi Donald
Parcelforce rang me, and said they would collect tomorrow (apparently they had the wrong address).
But then the driver came today - and collected!
So it's on it's way - the consignment number is [edited].
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]

Hi [edited], this is a good news! Thank you for your support and please accept my best wishes for a Merry Christmas and Happy New Year (extend my wishes to Tom too). Regards, Donald