Hi Kiley
Just confirming we'll now close this ticket as your colleague collected the duplicator this morning - thanks for the cheque!
If you need anything else please email [edited] or open a new ticket - thanks!
Kind regards,
[edited]

Hi Kiley
We have your duplicator back here, thanks.
Just letting you know it's actually from [edited], which was despatched on 13.7.07, therefore the unit is in fact outside warranty.
We can obviously get it on the bench and see if it's easily fixed, but if it requires any parts etc we will need to quote you on the cost prior to proceeding with the repair.
I hope this is okay - we would do it at cost plus labour.
We will waive the usual £50 evaluation fee normally charged in this situation.
Kind regards,
[edited]

Please can you complete a RMA Request which will follow this email. [edited]