Search the knowledgebase for the following keyword(s):

Admin
Log in

For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.

For DVD Duplicator, CD Printers, Disc Publishers, Primera, Microboards StorDigital visit CD-writer.com

Help, support and advice pages

top > I have a technical problem with my product

New Controller Board

I have a fault with my DVD duplicator, and was told to traise a new ticket for the below: We have considered your problem and suggest the following solution: Hello Graeme, I am afraid the controller board developed a fault and will need to be replaced. Please go to http://www.stordigital.com/support/?go=SubmitATicket and create new ticket. Regards, [edited]

Rating:49% (1435 Votes) vote: + -

Tom - 2008-08-08 14:18:30

RMA form sent (08/08/2008TB)

Customer - 2008-08-08 14:21:26

Hi, we dont have the original box, it would seem that our stores threw it away.

Will this cause any problems?

Tom - 2008-08-08 14:33:19

Hi,
It shouldn't be a problem as long as you use sufficient alternative packaging. Please make sure that the item is securely packaged as we cannot take responsibilities for the damages in transit due to poor packaging.

David - 2008-08-11 16:49:54

Hi Graeme,
Can you please send me the serial number of your machine. I need this before I can authorise the unit for return.
Many Thanks,
[edited]

Customer - 2008-08-12 11:26:51

Hi [edited]

Serial Number 005219

Cheers

Graeme

Nic - 2008-09-08 11:40:26

AUTHORISATION SENT

Customer - 2009-02-16 14:24:29

Hi, Is too late to return this item for repair?

Tom - 2009-02-16 14:50:23

Hi Graeme,
You unit is covered by the warranty unitll 26/02/2008, so it is not too late to send it for repair.
Kind Regards
[edited]

Customer - 2009-02-16 15:35:35

Do I need to send a new ticket. Or can I use the same RMA form?

Tom - 2009-02-16 15:39:25

Please send it under current RMA number.

All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.

StorDigital Product News

Syndicates

New Controller Board

StorDigital Product News