Dear Chris -

Is the unit failing on random target drives or it is just one drive. It sounds like the reader may simply be at fault. If you wish to return the unit we will test and repair. See if you get similar results when using writer 1 as the reader - using the select source drive option. This way we can determine if the reader is at fault or if there is another problem. If it is just the reader then the easiest method to resolve is for you to remove and return for an exchange. Kind regards.

i would like to send the unit back with some dvds we have had problems with. That way we can easily resolve the issue. A new unit would be the better option or a complete fix. Please can you advise what i need to do to return the unit.