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Repair of CD Duplicator

Hi, We would like to return a 8 Disc CD Copier to you for repair. The unit was purchased from you some two years ago with ref SDCK97CD. Currently only drives 1 and 2 are working. I have tried swapping around some of the Drives (i.e. 3-2, 2-3). The problem remains at 3 so I suspect the controller board could be at fault. Is it possible you can provide a cost estimate, and advise of return procedure? Thanks, Kevin Greenway

Rating:50% (1620 Votes) vote: + -

Nic - 2006-05-19 12:27:25

Dear Kevin - once we get the unit back we can review it for £50 fixed. If you wish to proceed the cost of repair will be discounted be discounted your £50 advance payment. I guess cost of repair may be £150 plus shipping. Kind regards.

Nic - 2006-06-23 16:16:01

Dear Kevin. We have swapped the controller - this has not resolved the problem. It looks like it needs ALL new drives, since you cant mix them and hopefully your old controller will continue to work. Kind regards.

Nic - 2006-06-23 17:36:32

The drives will likely be around £20 per unit and 2 hours at £20 per hour plus vat. Please advise if you wish to proceed. Kind regards

Nic - 2006-07-24 19:00:38

Hi Kevin

Apologies for the delay. We will replace your writers and test with your old controller - hopefully that will work. If it doesn't and we have to replace the controller as well - the controller should be approx £120 plus vat. Kind regards,

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Repair of CD Duplicator

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