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Hi Rob,
It looks like controller developed a fault and will need to be replaced. Please fill in an RMA form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited]
Customer - 2009-10-21 09:36:24
Hi [edited], I'm still waiting on the RMA form. Thanks, Rob
Tom - 2009-10-21 11:50:23
Hi Rob,
Sorry for the trouble, I have just sent you the form.
Tom - 2009-10-21 14:53:25
Autjorisation sent
Customer - 2009-11-02 12:19:50
Hi [edited], Any news on when our replacement unit will be arriving. Thanks,
Rob
DerickH - 2009-11-11 18:00:28
Hi Rob, The parts for your robocopier have arrived and have been fitted. We are conducting testing and hope to dispatch the unit this week. Kind regards, [edited]
Jen Holden - 2009-11-24 18:33:24
Hi Rob
Just confirming that your unit has shipped out today for delivery back to you tomorrow (wednesday).
I do apologise that the repair took longer than anticipated.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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