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top > I have a technical problem with my product

SD10

we received an SD10 via calumet and the device has been working fine until recently, a number of the drives have become intermittent in operation and this is causing our users problems, can the machine either be picked up from us and repaired or a replacement provided

Rating:48% (1520 Votes) vote: + -

David - 2008-01-07 17:41:38

Please provide the serial number of the machine, or the cd-writer invoice number & date.
Kind regards,
[edited]

Customer - 2008-01-08 09:21:31

Good Morning [edited], the serial number of the [edited].
Regards
K W Taylor
Sgt
dmoctech

Customer - 2008-01-15 10:18:05

Good Morning,i was hoping to have had a response to my initial return, this item is required for training courses and we need a repair/replacment as soon as possible please.

Many thanks for your assistance.

Sgt Taylor

David - 2008-01-15 10:36:31

Morning Sgt Taylor - apologise you have not yet received a response to your query. I will authorise the return of your duplicator for repair. Kind regards, [edited]

Jen Holden - 2008-03-03 12:06:50

Hi there
We have now repaired your unit (all the writers were replaced).
Please can you confirm the full delivery address for us to return it to - thanks.
Kind regards,
[edited]

Customer - 2008-03-03 17:08:25

Good Afternoon [edited] if you could can you send the repaired unit to the Following,
[edited]

Many Thanks
[edited]

Jen Holden - 2008-03-04 18:45:47

Hi
Thanks for that - we have sent it tonight for delivery to you tomorrow.
Please note this ticket will now be closed.
Kind regards,
[edited]

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