Thank You.

Hi [edited],

Could you please confirm the exact serial number of the loan CD writer you sent to Channel 4. Joelle wants to make sure she boxes up the correct unit.
Thanks Esther

Hi Esther
Just confirming we shipped today for delivery on monday.
Please note in the end Derick replaced the drives on the 'unfaulty' unit - just to be sure! So both unit have new drives in them.
Kind regards,
[edited]

Hi Esther
As per phone call just now - we have repaired one unit (serial 002929, it has had all 4 drives replaced).
The other unit Derick has been unable to find any fault with, so Joelle has agreed for us to send it back to her.
Please confirm you agree, and I will send the two units out tomorrow for delivery on monday. Please note (as discussed) the courier will need to collect the hire unit at the same time, so please ensure it's ready and boxed up for swapover between 9am and 2pm on monday.
Thanks very much,
[edited]

Hi [edited],

Thank You for your email. As discussed, please arrange for the units to be delivered direct to Channel 4. I will ensure that you're loan unit is ready for collection between 9am - 2pm. Thanks, Esther

Hi [edited],

Could you please give me an update on the repairs of the two DVD Copiers for Channel 4? If the repairs are going to take a long time, is there any possibility of lending them another copier in the meantime.

Kind Regards,

Esther

Hi Esther
Just confirming we got the TWO units back today - however please be aware that one unit was not packed in a box, just in a small amount of bubble wrap. They have not yet been inspected for damage - however please note if there is any damage caused by insufficient packaging it will not be covered under warranty.
We have taken some photos if you need to see them.
Anyway - we will get them up on the bench and let you know if there's any problem.
Please can you submit a fault description for the second unit, thanks.
Kind regards,
[edited]

Hi Esther
Just confirming (as per phone call) we have sent a 1-7 tower unit out today for swapout on monday.
Kind regards,
[edited]

hi Esther, Please complete an RMA Request which will follow this email. [edited]

Hi Jen, Could you please contact - [edited]
Thanks, Esther

Hi Esther
Apologies - I was wrong - they have found a fault with serial 002929 - but can't as yet find a fault with the other one.
So would it be possible to get the enduser to call us on 0208 293 0777 and ask to speak to Derick? Alternatively if you give us the name/phone number we can call them direct if it's okay with you?
Please advise at your earliest convenience, thanks.
Kind regards,
[edited]

Hi Esther
So far our technical department can't find any fault with either unit - they both seem to be working fine.
Please can you confirm what the problems were - with both units?
It might also be handy for us to have a copy of any master discs that were having difficulty being copied.
Kind regards,
[edited]

Hi Esther
Sorry to chase you, but any news on what we discussed yesterday, the returned unit being not the same as the hire unit we sent out?
Please advise asap as I'd really like to get this resolved before we close for Xmas next friday!
Thanks.
Kind regards,
[edited]

Hi Esther
I have spoken to Tom Smith this morning (Joelle still away), and he has located the unit!! So I have booked the courier to collect it today, and we will also send their unit back to them today for delivery tomorrow.
So - all being well this will be resolved tomorrow - perhaps you can check with them and confirm it's all sorted out as far as they're concerned, so I can close this ticket before we close for Xmas?
Thanks very much for all your help!
Kind regards,
[edited]

Hi [edited],
I am so pleased that Tom has managed to locate your unit. I have an engineer attending site today. I will get him to check everything is ok for you.
Regards Esther

Hi Esther
Just confirming that I will be closing this ticket since you confirmed on the phone today that it was all resolved.
Phew!!
Kind regards,
[edited]