StorDigital 5 Drive 16x DVD CD
This machine was purchased in February. It has already been back to you for repair, but now most of the draws are refusing to burn CD's.
Rating:48% (1366 Votes)
vote: + -
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| Jen Holden - 2007-12-05 17:51:52 |
Hi Sarah
Thanks for that - we have sent it back today for delivery to you tomorrow.
Please note this ticket will now be closed - please open a new ticket or email [edited] if you need anything else.
Kind regards,
[edited] |
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| David - 2007-11-15 11:57:15 |
Hi Sarah,
I'm sorry to hear you are experiencing further difficulties with your machine. Which blank media are you using? You could try resetting the machine back to its default settings and see if that helps. |
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| Jen Holden - 2007-12-04 19:27:28 |
Hi Sarah
We have repaired the unit (replaced all 5 writers).
Please confirm the address for us to send it back to?
Kind regards
[edited] |
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| Customer - 2007-12-05 09:04:04 |
The address to send this unit back to is:-
[edited]
Many thanks
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| Customer - 2007-11-29 11:45:43 |
Can you please confirm receipt of our CD Rewriter for repair. This should have arrived late Tuesday evening.
Many thanks |
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| Jen Holden - 2007-11-29 15:04:12 |
Hi Sarah
We have received it back - it was booked in yesterday.
We will let you know once it's on the bench and repaired.
Kind regards,
[edited] |
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| David - 2007-11-27 12:33:48 |
Hi Sarah,
I have re-authorised the return of the goods. Hopefully you'll recieve the details shortly.
Kind Regards, [edited] |
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| Customer - 2007-11-27 11:59:46 |
I have filled in the RMA form, but as yet have not received the returns number. This machine is completly unusable and we need it fixed ASAP.
Many thanks |
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| David - 2007-11-23 12:02:23 |
Hi Sarah,
I am sorry this will be the second time your unit has been sent back to us. We use only the highest quality components in our StorDigital Duplicator Systems, but sometimes errors such as these are out of our hands! However please be assured your machine will be fully examined, repaired, and then go through all our thorough testing procedures before it is sent back to you.
The invite to fill out an RMA will follow this message. Kind Regards, [edited] |
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| Customer - 2007-11-23 11:30:26 |
Hi, Have tried reducing the burn speed, but this makes no difference.
I am concerened that this is now the second time I will be sending this machine back for repair in under a year! |
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| David - 2007-11-23 11:20:34 |
Hi Sarah,
It sounds like a problem could well have developed with the machine. The best course of action would be to send the unit back to us for repair.
However before you do, you could try lowering the burn speed to either 32x or 48x, see if that helps at all.
I will invite you to fill out an RMA request just incase that doesn't work. Kind Regards, David |
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| Customer - 2007-11-23 11:12:57 |
Hi I have reset the machine to Factory Defaults and there are no improvements. Draw 2 will not even Recognise that there is a disc in the draw and every time I do a copy at lease two draws will fail. The Discs we are using are TDK CD-R80 700MB 80MIN up to 52x Speed. |
