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StorDigital DP50

We purchased a StorDigital DP50 Cd Printer from you about 6weeks ago (19th Oct 07). Last week it stopped working. The Problem is that the CD tray has/isn't retracting back into the printer. I've tried some basic things; Power on/off and the paper feed button. If there is a simple solution to this problem i.e. try this button combo to reset the printer please let me know asap so we can try that. Please reply to me at [edited]

Rating:45% (1210 Votes) vote: + -

David - 2007-11-27 10:25:02

Hi Rob - This is your new ticket. (number 2991)
I will now invite you to fill out the RMA, as per original ticket 1070.
Kind Regards, [edited]

David - 2007-12-21 15:32:33

Hi Rob - just to give you an update. We were waiting for stock of a replacement part, which arrived late yesterday afternoon. Once the part has been replaced, and the unit fully tested, it shall be sent back to you as soon as we can. Many apologies for the long delay so far, we will ensure your unit is delt with as a matter of urgency. Kind Regards, [edited]

David - 2008-01-10 11:30:37

hi Rob,
Your unit has been repaired. I'm currently just putting it through some final testing before I send it back to you, but all seems to be working fine. Kind Regards, [edited]

Jen Holden - 2008-01-14 18:06:01

Hi Rob
Just confirming we've sent your printer out tonight for delivery to you tomorrow.
Please note this ticket will now be closed, if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited]

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