Hi Chetan,
Your mane rings a bell; unfortunately I do not remember what the problem was. Would you mind providing more details about the fault?
Kind Regards,
Tom

hi there, the stordigital machine does not transfer the disks from the stack to the printing area.
needs to be looked into. is it ok to send it to u via this ticket no:
thanks chetan

Hi Chetan,
Please fill in an RMA request that will follow this post shortly and I will authorise return for you.
Kind Regards,
Tom

Hi Chetan,
Can you please provide more details about the fault? So far we managed to print approx. 100 discs without any problems.
Kind Regards,
Tom

hi there, sorry for the late reply. please check too if 1st disk has printed ok, then by the time, say the fourth disk is printed then the printing on the disk has not registered. ie the colours are out of phase & the image is fuzzy & distorted.
thanks chetan

Hi Chetan,
Thank you for the info. Would it be possible for you to email me (tom@cd-writer.com) scans of your printed discs?
Thank you in advance,
Tom

Hi Chetan,
Don’t worry about the scans - I figured out what was causing problems with the poor print quality (it was print head carriage that had to be lowered). I have printed approx 200 discs to check the loader and 30 full face discs with different images to see if the print quality stays OK. All tests are Ok so if you could please confirm the delivery address (Westlakes, 440 High Road, Wembley, Middx HA9 6AH) and we will send the unit back to you.
Kind Regards,
Tom

hi Tom, thanks for all your hard work.
Yes u can send the printer to me @ [edited]. thanks chetan

Hi Chetan
Just confirming we've sent the printer today for delivery back to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden