For support on any of our products please refer to the below postings or search for your item using our online search. If you are unable to find what you are looking for please contact us for friendly advice and solutions.
Hi Paddy, when you say the duplicator doesn't go past the first start check; do you mean it doesn't boot-up or, do you mean the copying process does not begin? Also, could you please supply the Stordigital serial number? It's the one that begins 00****. Kind regards, [edited]
Customer - 2008-04-22 08:57:32
[edited], cheers, process begins, get a whirring sound which then stops, the screen then displays random multi characters, thats as far as it goes.
paddy [edited]
DerickH - 2008-04-22 10:23:25
Thanks,Paddy. We do still need the serial number so we can check the components in your misbehaving duplicator. Regards, [edited]
Customer - 2008-04-22 12:03:39
ops sorry 005282
DerickH - 2008-04-22 12:21:08
Thanks again, Paddy. One of my colleagues will be in touch to issue a RMA number so that the duplicator can be returned for repair. Kind regards, [edited]
David - 2008-04-22 13:15:44
RMA REQ SENT
Jen Holden - 2008-04-30 18:15:23
Hi Paddy
Just confirming we have sent the unit back today for delivery tomorrow. The controller was replaced in the unit.
Please note this ticket will now be closed.
Kind regards,
[edited]
Customer - 2008-05-01 14:02:39
Many thanks all recvd, not opened yet
many thanks
Paddy
All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.
