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Hi - One of my new 4 towers I received yesterday is not seeing the master disc. I have removed the cover and checked the cables and this is not working.
Hi Stuart
Just confirming we have sent a replacement unit today for delivery to you on monday. We have not included the cable etc, so please use them from the faulty one.
Please confirm when you are ready for us to book the courier to collect the faulty one, please ensure it's packed with all its original packaging, thanks.
Kind regards,
[edited]
Jen Holden - 2010-01-28 10:19:38
Hi Stuart
Please advise if we can book the courier to collect the original faulty unit tomorrow (friday)?
If so, please ensure it's boxed up with all it's original packaging, and please cross out the previous courier label barcode (you don't need to write anything on the box).
Thanks,
[edited]
Customer - 2010-01-28 10:23:58
yes fine to collect tomorrow
Jen Holden - 2010-01-29 09:17:40
Hi Stuart
Ok thanks - I have booked Interlink Express to collect the item today between 10.30am-4pm. Please ensure it's ready with all original packaging etc.
Thanks,
[edited]
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