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Hi Hannah,
I will send you an RMA request form now, please complete it.
As I mentioned on the phone, there is a £50 evaluation fee to examine the unit, but this will be decucted from the total cost of repairs should you decide to go ahead.
Kind regards,
[edited]
David - 2008-07-07 11:28:47
RMA REQ SENT
David - 2008-07-07 12:41:00
AUTHORISATION SENT
David - 2008-07-17 13:29:43
Hi Hannah,
One of our technicians has just put your printer on the bench.
We have managed to free the cartridge mechanism but the unit is in need of a severe clean before it can be fully operational. I will compile an official quote for you shortly, but you can expect the repair time to be in the region of 2-3 hours. The labour charge is £40 + VAT per hour.
Would you like us to go ahead with the repair?
Kind Regards,
[edited]
Customer - 2008-07-17 16:18:51
Dear [edited],
Yes please could you go ahead with the repairs and cleaning of the printer.
Thank you very much for help.
Kind regards,
Hannah
Jen Holden - 2008-07-22 19:28:51
Hi Hannah
Just confirming as per our emails (through Outlook) - that we've shipped the units back tonight for delivery tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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