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DVD fascia

we bought the Sony ProBurner 11 DVD CD copier with USB connection in November and have only used it a few times however one of the DVD cover flip down fascias has a snapped hinge where it looks like a tiny plastic lug has given way. I have had to remove it for the DVD drive to open but would it be possible to send us out a new fascia as I dont mind popping one back in rather than sending the whole unit back.

Rating:50% (1488 Votes) vote: + -

Tom - 2010-01-13 10:27:39

Hi Christian,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you. Please send the broken fascia back once you have authorisation and we will provide you with replacement upon receiving of the broken one. Please take extra case when inserting replacement fascia as might brake quite easily.
Kind Regards,
[edited]

Tom - 2010-01-13 13:44:20

Hi Christian,
Please let me know the serial number of your duplicator (white sticker with the serial number [which will look like 001234] can be found on the back of the unit) and I will authorise return for you.
Kind Regards,
[edited]

Customer - 2010-01-13 13:55:04

Hi [edited],

Our serial number is 007522

Thanks

Christian

Jen Holden - 2010-01-21 18:10:28

Hi Christian
Just letting you know we have posted a replacement fascia to you today.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]

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DVD fascia

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