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We can make an arrangement for an engioneer visit. If the unit is inside the 1 year return to base warrnaty period then either you can return it to us for repair or upgrade to an onsite. If the unit is outside the warranty period then pls adivse and we will quote re proce and date for a visit, review and repair if possible. Best wishes.
Customer - 2006-04-10 07:53:02
The unit is around 6 months old, if possible i would like an onsite eng to visit as the unit is very large and may be difficult to ship back. If you do need me to send it to you can you please give me an address and and return number needed? thanks
Nic - 2006-04-10 09:29:11
Dear John
I will get a quote for the visit over to you. Kind regards.
Nic - 2006-04-13 09:28:41
John - I would like to point out that the unit was not purchased from US. You really should be discussing this with the people that supplied you the product. We will be glad to meet the terms of the warrnaty offered with this product. That being a return to base warranty. Unless of course your supplier sold you some kind of extended warranty. I suspect that halliburton, being a multi-million pound company can find a method to ensure the safe despatch and delivery of your unit to our greenwich facility. Kind regards
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