What is happening when you get your Code 0. Kind regards.

I have subsequently discovered that what is happening is that the hopper is not releasing the disk to go into the tray! I can get it to work after a fashion but it will only burn a few discs before it occurs again. As we mainly use this unit to burn overnight, it is frustrating when you come in to find only 20 discs have burned and the hopper has stuck again ( it happened again this morning) Can we please sort it or change it for another unit?

Alan - this problem occurs when the unit tries to drop 2 discs or discs that may be stuck together - I causes stress on the mechanism casuing the cogs to slip in the gearing. With some genereal technical/mech/eng dextrousness you can realign yourself. Other wise we will need to get it back to either replace or repair the loader. If you would like to try it yourself then give us a call - you really need to speak to dave - who is not available today. Best regards.