Hi Stuart,
Please fill in an RMA request and I will authorise return for you.
Kind Regards

Thanks for your email suggesting I submit an RMA request. Could you tell me how I do this please. Thanks, Stuart

Hi Stuart,
You should have post that will say:

Dear Stuart
Would you please complete RMA request at the address: Click here
hxxp://www.stordigital.com/support//index.php?go=RMARequest&email=tom@cd-writer.com&ticketnumber=3470

After you have filled this form, we will contact you with a returns number for your product.

Please find this email and clisk on "click here"

HI Stuart,
Your RMA number is 5146-OOW-3470 (separate post with paperwok has been sent to you few seconds ago). Please fill in an RMA form that will follow this post shortly and I will authorise return for you. Please note that there is an evaluation fee of £75.00 plus VAT to diagnose the fault for out of warranty repairs. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components).
Kind Regards,
[edited]

Hi Stuart,
Derick just informed me that your duplicator will need new reader (top drive). the cost of the replacement part would be in the value or £20.00-£25.00; labour shouldn’t exceed 1.5 hours (£60.00 per hour charge apply. Please let me know if you would like to proceed and we will get back to you once your duplicator is repaired and tested.
Kind Regards,
[edited]

Hi [edited],

You may recall that when we first raised this, I mentioned that the tower is still under warranty. We've only had it for about 6 months and it has only had light use. We're expecting this to be repaired and sent back free of charge. Can you confirm that this is the case and that we'll get it back before Xmas. Cheers, Stuart

Hi Stuart,
Sorry for the trouble. I have double checked the details and it looks like your machine is covered by second year labour warranty so you will not be charged for the labour, only charge for new drive will apply. Once again - I am sorry for the trouble. Please let me know if you require copy of the invoice.
Kind Regards,
[edited]

Hi [edited],

I thought that the machine was under a year old. When does it show that we purchased it?

Cheers,

Stuart

Hi Stuart,
The machine has been purchased on 18th of Jan 2008 (invoice number ST51UU-6000-5146 pleas let me know if you require a copy).
Kind Regards,
[edited]

Hi [edited], Gosh - I had no idea it was that old. In that case. We're happy to pay for the new drive. Can you proceed with the repair - we're happy to pay for the drive. Is it likely to get back to us this week at all? Thanks, Stuart

Hi Stuart,
We will do our best to have your machine repaired before Xmas, but at this stage I can't promise anything.
Kind Regards,
[edited]

Hi Stuart
Your machine has had it's reader drive replaced and has now tested fine on the bench.
I have just emailed you a separate proforma invoice (as an attachment).
Please call through with payment details and we can take payment for the drive.
If you wish to then arrange collection of the unit tomorrow (wednesday) that would be great, as we close tomorrow afternoon and reopen on 4.1.10.
Kind regards,
[edited]

Hi Stuart
Further to my previous message, please give us a few hours notice if you do send the courier to collect, so we can ensure the unit is boxed up and ready in the despatch area - thanks.
Kind regards,
[edited]

Hi Stuart
Just confirming [edited] collected the box this morning (and we recieved payment thanks).
Please note this ticket will now be closed - merry Xmas!
Kind regards,
[edited]