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HP1040 lightscribe cd writer

I recently purchased a HP1040 lightscribe DVD Writer via this website. I am operating the device through a 1.25GHz PowerPC G4 Apple Mac with 512 MB Ram, in place of the machine\\\'s own faulty internal drive. Although not stated as compatible, I hastily purchased the aforementioned upon the reccommendation of one of CD-Writer\\\'s staff who assured me that it worked on his friend\\\'s machine, also an Apple Mac. It initally seemed to read CDRs and play music CDs, but not DVDs. It has since ceased to function. I was advised to contact Apple Directly who suggested that I return the device from whence it came. I believe that I am well within my rights to do this so long as the purchase meets your refund policy criteria. Ideally I would like to make an exchange or acquire a refund for my payment. I assume that a receipt shall be required to enable me to facilitate this transaction. I know I have said slither in my posession, I just don\\\'t seem to recall where, in my brisk efficiency, I filed the damn thing. How might you advise that I best proceed? Stupid with disproportion Neil Milton

Rating:49% (1307 Votes) vote: + -
David - 2008-08-27 17:15:45

Hi Neil,
I'm afraid it seems you've been re-directed to our StorDigital support ticket system, instead of the cd-writer.com ticket system (through whom you purchased your HP1040). If you click this link: http://www.cd-writer.com/support/?go=SubmitATicket and fill out the details on that page, I will happily authorise your faulty writer for repair/replacement.
I have searched our records and it appears you purchased the item on 30/06/2008 and your invoice number is N7116.
Kind Regards,
David

David - 2008-08-27 17:40:26

Hi Neil,
One more thing - I've just looked at that original order (N7116) and although it was placed by yourself, and was for a 1040 lightscribe writer, it seems the payment was never received and the order was cancelled (so did not ship).
I have been unable to find an alternative order under that postcode, so I'm afraid you may have to do a bit of hunting to find your original invoice.
Kind regards,
David

David - 2008-08-27 17:46:29

Hi Neil,
Call off the search! I found the other details. your invoice number for that product is 6179.
Kind Regards,
David

All StorDigital products can be purchased online at www.cd-writer.com. CD-writer.com Ltd is a UK based company offering a huge selection of CD and DVD production systems, including DVD CD Printers, DVD Copiers, DVD CD duplicators, DVD and CD publishers, blank DVDs, recordable CDs, lightscribe and accessories.





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