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top > I have a technical problem with my product

SD5 DVD Burner

Bought from Data Systems (invoice SOR034301 13/11/2006) in October last year our SD5 has just stoped working. It dosn't appear to recognise any master disc and none of the slave drives will open when the eject button is pressed. The LCD display is fine and scrolls through the options without a problem. S/N 002960 Data systems postcode RG45 6LS

Rating:48% (1536 Votes) vote: + -

Nic - 2007-01-10 11:33:47

Are all of the duplicator's drives receiving power ie do they light up when power is switched on?

Customer - 2007-01-10 12:35:09

No. It dosn't look as though power is getting to them

Nic - 2007-01-10 12:59:02

Is there someone on your site that could possibly remove the five case screws on the back of the duplicator and check whether there has been a disruption to the drive power supply, pls?

Customer - 2007-01-10 13:27:55

We have the back off it and the power supply from the PSU to each drive has been checked and found to be ok. While testing we note that the mains switch operates ok. The device boots and reaches 'Copy' without a problem. At this stage there are no lights to be seen on any of the drives. Pressing the eject button on each of the drives in turn fails to open any of them (master or slave). Pressing the eject button on the master lights the green LED for four flashes but nothing else happens.

Steve - 2007-01-18 11:29:55

Dear John,

We have replaced the Source Drive and all the Writer's in the machine. It is ready for collection today. If not we can arrange delivery for you for tomorrow.

Kindest regards

Steve

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