mulitple disc fails
I have 2 tower 7 dvd duplicators.
S/N 004056
S/N 004049
Both machines have recently started to fail alot and sometimes do not even recognise the master. usually pass 3 fail 4 on each batch we do. we have had the duplicators for about 1 year. Is this an software issue, New updates?? or possbly a hardware issue?
Rating:51% (1432 Votes)
vote: + -
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| DerickH - 2008-04-30 10:43:35 |
Hi Joe, Can you tell me the numbers in your duplicator's screen directly after 'STORDIGITAL' (*.**). Also, please provide a phone number, or call me, when convenient, on [edited]. Kind regards, [edited] |
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| DerickH - 2008-05-02 17:35:43 |
Thanks for phoning ,Joe. The firmware revision file 5.65 is being sent to you now. Please let me know if this is successful. Kind regards, [edited] |
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| Customer - 2008-05-19 18:06:23 |
Hi,
Update has not worked, DVD's do burn,have had all 7 pass and 0 fail, but unit will not burn CD's, The unit will either no recognise cd's or will always fail them once a burn has started.
what can we do next |
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| DerickH - 2008-05-19 18:42:06 |
Thanks, Joe. Please(both duplicators) scroll to the Utilities menu item (12/13). Press ENT and then scroll to 'Device Info'(4) and, again, press ENT. Under Device Info, the connected components and their firmware is listed - please let me know what info there is for the Pioneer drives eg: 03 Port 3 [*.**] Pioneer DVD-RW DVR-112. If you are uncertain, please call me on the number above. Regards, [edited] |
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| Customer - 2008-05-20 09:17:02 |
Same system info on each duplicator is:
01 Port 1 (1.06) Pioneer DVD-RW DVR-112D (UDMA: 0,1,2,3,4)
Please advise next step?! |
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| DerickH - 2008-05-20 10:53:49 |
Hi, Joe. Thanks very much. I will get back to you soon. Regards, [edited] |
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| Customer - 2008-07-16 17:33:21 |
Hi,
Still waiting for a response from [edited], do the towers need to get serviced as we have tryed all the firmware updates?? |
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| DerickH - 2008-07-16 18:36:23 |
Hi Joe, Sorry for the delay. The duplicators will have to come in to our base for a closer examination. Please complete the following RMA Request form so your copiers can be authorised for return. Kind Regards, [edited] |
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| Customer - 2008-07-17 09:33:58 |
how much will it cost to have the duplicators serviced?? Also i didnt get the RMA request form.
Thanks |
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| DerickH - 2008-07-17 10:30:01 |
Hi Joe, Will be an email. I will have to look at the duplicator before being in any way able to estimate a cost, however, evaluation is £50 which will be part of the repair cost,if you go ahead. Regards, [edited] |
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| DerickH - 2008-07-17 10:33:43 |
RMA sent |
