Pro Burner 7 problem
I'm having problems starting a ProBurner 7 I purchased from you last November. I haven't used it for a couple of months. But when I tried switching on at the back, nothing happens. If I press the button at the front bottom, the screen will light up and it will attempt to start, but when I let go of the button, it turns everything off.
Rating:48% (1349 Votes)
vote: + -
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| DerickH - 2008-09-04 10:46:21 |
Hi David, It,unfortunately, sounds as if your duplicator's front power switch has developed a fault- this may need to be changed, or may only require some attention. In order for us to quickly, find a solution for you, please provide the Stordigital serial number located on the rear of the copier. Kind regards, Derick |
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| Customer - 2008-09-04 11:46:32 |
The serial number is DUP80230788. |
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| David - 2008-09-04 13:07:05 |
Hi David,
The StorDigital serial number should be 6 digits long, and start with the code "00****". This is the number we require. Many Thanks,
David |
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| Customer - 2008-09-04 13:15:20 |
It's 004713. |
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| Customer - 2008-09-10 08:49:50 |
Any more news on this? I need to get it repaired as soon as pos. Can someone get back to me today and let me know what's happening? Thanks, David |
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| DerickH - 2008-09-10 16:21:12 |
Hi David, Please complete the following RMA Request Form so we can authorise your duplicator's return for repair. Kind regards, Derick |
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| DerickH - 2008-09-10 16:21:37 |
RMA sent. |
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| Customer - 2008-09-11 11:36:43 |
I haven't received any RMA forms. What's the number to quote? And where do I need to send it? Also, do you have a courier I can use? David |
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| DerickH - 2008-09-11 16:58:32 |
Hi David, The RMA Request Form was sent to your email address via the ticket system - you should have received it straight away. I am sending it again now. Your number will be allocated as soon as we get back the form. Regards, Derick |
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| DerickH - 2008-09-11 16:59:18 |
RMA resent. |
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| Tom - 2008-09-12 09:53:36 |
RMA authorisation sent |
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| Customer - 2008-09-12 10:01:22 |
Ok - got the RMA ticket. It says I should contact you if I don't have the original packaging. Which I don't. But I have put it in a strong carboard box stuffed with protective polystyrene. Is this going to be a problem? |
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| Customer - 2008-09-12 10:04:09 |
Just a thought - do you have any suitable packing you could send me? I'm happy to pay delivery charges. |
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| Tom - 2008-09-12 10:14:23 |
hi,
I am very sorry but we do not have spare packaging that we could send you. In your previous post you mentioned that you have strong cardboard box and a lot of stuffing - that should be perfectly fine.
Kind Regards,
Tom |
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| Customer - 2008-09-15 10:30:18 |
I sent the DVD burner by carrier to you on Friday. I packed it well, but I'm a bit concerned that it will arrive ok. I'd be grateful if you could confirm you've received it - and that it survived the transit. Thanks, David |
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| Jen Holden - 2008-09-15 19:11:42 |
Hi David
We have received your unit back today, thanks, though it hasn't been taken out of the box yet!
We will endeavour to at least get it on the bench tomorrow so will let you know if it's suffered any damage, thanks.
Kind regards,
Jen Holden |
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| DerickH - 2008-09-16 13:23:03 |
Hi David, Your duplicator has arrived intact. Kind regards, Derick |
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| Jen Holden - 2008-09-17 14:25:09 |
Hi David
Your unit has now been repaired and has tested fine.
Please confirm the delivery address to send it back to?
We have double boxed it, but please be aware we cannot be responsible for any damage caused in transit. So you're welcome to arrange your own courier if you prefer?
Please advise - thanks!
Kind regards,
Jen Holden |
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| Customer - 2008-09-17 14:37:53 |
Thanks Jen. That's a really great service you provide :o) If you've double-boxed it, it should be fine with your courier. Address as per your records... Abraca Communications, 9 High St., Waltham on the Wolds, Melton Mowbray LE14 4AH. Regards, David |
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| Jen Holden - 2008-09-18 18:16:38 |
Hi David
Just confirming we shipped the unit tonight for delivery tomorrow.
Please note this ticket will now be closed, thanks!
Kind regards,
Jen Holden |
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| Customer - 2008-09-18 19:55:11 |
Thanks again, Jen. I just hope it arrives in one piece! David |
