Failed drive on Pro Burner 11
As per our telephone conversation of today, we have a faulty writing drive on our unit. Please froward details for removal and we will return drive to you for replacement. Many thanks
Rating:47% (1426 Votes)
vote: + -
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| Nic - 2007-05-24 11:56:21 |
power down unit, remove cable, remove side panel, ease off the fron t facia, remove cables from drive, remove screws from drive, remove drive and then reply to this ticket. |
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| Customer - 2007-05-24 15:08:29 |
Faulty drive is now removed from unit. |
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| Customer - 2007-05-24 15:26:43 |
URGENT NOTE: another 3 drives have now failed so we will have to return the complete unit, Please advise and treat this as urgent. |
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| Customer - 2007-05-24 16:05:21 |
Spoke to Nick on Thursday 24 May He said you can burn copies we need whilst looking at our pro burner. |
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| Nic - 2007-05-24 16:36:30 |
If we dont get a retunrs number on this - it will go pear shaped. Please complet prev request. Kind regards. |
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| Customer - 2007-05-29 09:04:36 |
Returns number request filed, will be at your premises with the unit between 11 and 11.30 am today. 29 05 07. |
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| Jen Holden - 2007-05-31 12:21:46 |
Hello John
Your duplicator is now repaired. Please let me know when you would like to come and collect it? We are open 9-6pm mon-friday.
Thanks,
[edited] |
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| Customer - 2007-06-04 11:57:11 |
Many thanks for sorting this out quickly, and for digging us out of the pooh last week with the copies we needed to get done. |
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| Jen Holden - 2007-06-04 12:06:03 |
No problem - nobody likes being in pooh!
Please let me know when you want to come and collect your unit - so we can make sure it's downstairs and ready for collection, thanks.
Kind regards,
[edited] |
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| Customer - 2007-06-04 12:15:30 |
Thanks [edited], Collected the unit this morning. |
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| Jen Holden - 2007-06-04 12:39:38 |
OOPS!! Didn't see you today - sorry!
Please note this ticket will now be CLOSED - if you need anything else please open a new ticket or email [edited].
Kind regards!
[edited] |
